Genting Casino Review - My Experience
Genting has a decent online casino and games site but I've always thought it's lacked the personal approach in some areas as you will seee later in this review. Since expanding the live dealer games and adding the latest franchised slot games, Genting finally has a casino product that rivals it's main competitors although there is still some room for improvement on customer service.
- Playtech + IGT & Novomatic Games
- English & Asian Live Dealer options
- Gaminator & Marvel slot games
- Licenced in Alderney
- 250+ Games in download and Flash formats
- View full list of Genting's games » (popup)
Convinced by this fact and the Alderney licence seal ( a great safety symbol in this industry! ) I signed up and played their Playtech games. It was OK. Nothing special, just OK. A lot of my favourite Playtech games were missing and there was a 12 hour reverse pending time in play which I am not a fan of. Overall, just an average experience and definitely not a casino that I would have considered among my favorite online casinos when I first put that list together.
Fast forward to more recent times and I received an email from Genting casino detailing a games upgrade. Aside from having already brought in a slew of my favourite slot games from Playtech's Marvel slots they also added an improved Live Dealer product offering Baccarat, Blackjack or European Roulette with a choice of Asian or English-speaking dealers. Since then, they have integrated a load of IGT land-based slot games like Cleopatra and Wolf Run into the site and the plan is to also add Novomatic games by Q1 2016.
The biggest plus for slots players is the addition of Novomatic slots like the Book Of Ra, Lucky Lady's Charm and Sizzling Hot Deluxe smong others. Added to the IGT favorites like Cleopatra and Wolf Run, this gives genting a very competitive slots product now.
At the same time, Genting ditched their second online casino "Circus" to concentrate their efforts on the one brand and I'd guess the money saved explains the new investment in Genting casino itself. Seems sensible to me as both online casinos were pretty much identical in terms of what they offered and neither really competed with the top brands.
So having established that Genting's games offering has improved, what else has changed? There is a new £500 welcome bonus that seems pretty straight-forward if you take those (I don't personally - prefer to be able to cashout when I want and without restrictions). but that aside to be honest, after playing the new games and running through the cashout process I reached the conclusion that there is nothing too major other than a few tweaks to customer service which seemed relatively responsive (replying within 12 hours) and seemingly clued-up.
The 12 hour reverse time still exists although I am reliably informed that VIP's get special treatment that speeds up the cahsout process - for everyone else this means a 24hr delay in processing but that is pretty standard these days once you play away from the bookmaker casinos like Paddy Power or Bet365.
So does Genting casino compare with my favorite 32Red casino and Jackpot Party (WMS)? I'd say that right now, Genting is not quite up to their standard on most things although definitely better now in the Live Dealer games area. And the overall product perhaps isn't as diverse as somewhere like Bet365 casino which uses an open platform (although no Playtech games as I write) but that's a commonality of all operators who are tied to a specific platform.
Overall though I'd say Genting casino is one of the better online casinos I've played (see my online casino reviews for other options if you remain unconvinced!) and for live dealer players it's a no-brainer.