Ruby Fortune Casino Review - My Experience
A long-established Microgaming casino with large games selection. I first reviewed Ruby Fortune casino back in 2009 but times change. It still caters to a mainly European audience with over 600 games but customer service still leaves something to be desired and there is a 4k weekly cashout limit that can apply in some cases.
- Microgaming software
- Licenced in Malta (who aren't particularly strict!)
- Not bad but support and cashouts have slowed recently
- View full list of Ruby Fortune's games » (popup)
In a nutshell, the services like cashouts, flushing and general customer service have taken a bit of a nosedive since the USA closed and with competitors like 32Red casino using the same software, I'm struggling to find reasons for recommending Ruby Fortune ahead of them. Add into the equation the fact that any player who tries to withdraw an amount 5x greater than their total lifetime deposits gets limited to 4,000 a week (with the balance being returned to the player's Ruby Fortune account until such a time as the cashout criteria are met) it gets even harder!
Watch out to for the bonus cashout restrictions: at the time of writing, anyone taking Ruby Fortune's sign-up bonus is limited to a maximum withdrawal of 6x their qualifying deposit, even if the bonus wagering is completed! Which kind of makes taking the bonus pointless.
On the plus side, what I can say is that the game-packed Microgaming software used by Ruby Fortune casino is excellent - the only thing it really lacks (in Ruby Fortune's case) is a live casino but even if they added one, they would still have a hard time competing against the likes of BetVictor who have no less than 4 live casinos on their site!
Ruby Fortune's download client also has an "Expert Mode" that provides both auto-play and auto-hold functionality on many of the games, including all variants of video poker and most slots which is useful to experienced players, but even better for newbies who don't know their strategies yet! This is the same across all Microgaming software powered casinos in my casino reviews though so nothing new.
The game selection is huge with all the favourites: Blackjack, Poker variants (single player modes), loads of video poker games such as All American, Double Double Bonus, Deuces Wild, Joker Poker and many more plus a range of slots that are second to none. All the Microgaming favourites such as Thunderstruck 1 & 2, Immortal Romance and Tomb Raider plus several progressive jackpot games including Mega Moolah and the excellent Dark Knight slot where you can shoot for a 7-figure jackpot.
Games choice aside, Ruby Fortune's support responses are only what I'd term average although it seemed helpful enough. Like many online casinos, Ruby Fortune casino operates a stupidly annoying 48 hour "Reverse Withdrawal" period which means you have a delay when you are cashing out. Some casinos, such as 32Red (see the 32red review) only set this to 4 hours and allow you to reduce it even further on request which is how it should be. You should at least get a choice.
As you would expect, there is of course a loyalty program offering 0.1% back on all wagers initially, with bigger bonuses and more points on offer for VIPs. There are reasonably regular promotions and bonuses at Ruby Fortune casino, although not as many as regulars get at Roxy Palace (see my Roxy Palace review), but the cashouts at Ruby Fortune can be up to a day quicker than at Roxy so there's the trade off.
Ruby Fortune Banking OptionsRuby Fortune casino offers a full range of banking options, although due to restrictions, they seem unable to process winnings back to credit cards (debit cards are fine). That said, when I asked them a couple of questions for this review, they told me they will do "ACH" (BACS equivalent) processing too if required.
ConclusionOverall, if you judge Ruby Fortune on the games choice and promotions alone, then it's still a decent enough option without necessarily standing out. However, in most other aspects it is difficult to find differentiators which is a shame as it used to be an excellent casino. Now, with the same games selection as casinos like the aforementioned 32Red and Ladbrokes (see my Ladbrokes review), I have to say that overall Ruby Fortune casino really needs to improve it's customer facilities to compete with the big guns. As of mid-2013, it's also lacking a mobile casino which is fast becoming a must-have.
Even on promos, which used to be a strong point of Ruby Fortune casino, other online casinos like the aforementioned Microgaming-powered Roxy Palace and even newer kids on the block like WMS's own Jackpot Party casino offer more attractive bonus propositions for loyal players. With the odd promotion aside, there is little that now sets it apart and it's hampered by the slow cashouts, potential withdrawal limits and a lack of individual customer focus that many more casinos are starting to savvy up on.