Sky Vegas Casino Review - My Experience
Sky Vegas has a good choice of games for slots players but table games don't really compete.
Sky Vegas' slots choice and live casino is decent enough
and payouts are fast but access is restricted to mostly UK players and Crown territories! I experienced a worrying bug resulting in a large win going AWOL for 2 weeks and Sky Betting & Gaming's trust rank has taken a big hit following some unethical practices in their marketing division. I'll expand on both of these issues later in this Sky Vegas review.
Note that Sky Vegas and Sky Casino are no longer owned by Sky Broadcasting: they were sold in 2015 to CVC Capital who simply licence the brand name and operate under the name Bonne Terre Limited.
- Limited geographic acceptance (UK + Outlying)
- Average Cashout (Receipt) Time: 15.2hrs (Global) *
- Average Reverse Pending Period: 0hrs (Global) *
- Licenced in Alderney
- Good choice for slots players
- View full list of Sky Vegas's games » (popup)
Sky Vegas CasinoI played on and off at Sky Vegas for several years - maybe since around 2009'ish at a guess - when it was owned by Sky prior to the sale of Sky Betting & Gaming to CVC Capital in 2015.
It was all going well until I I had a major malfunction resulting in a win of over £12,000 going AWOL from my balance and that has put me off playing there since. I'd hoped they'd say it was a one-off as Sky had been one of the best online casinos I'd found until that point but the outcome left me less than convinced that it wouldn't happen again. This is all explained in the section marked "Two Major Issues" below.
Before that however, a quick games overview. If you like playing slot machines or card games/roulette with live dealers then the chances are you will get on well at Sky Vegas but for more traditional single-player games like roulette, blackjack and bacarrat where live dealers aren't involved, the choice here isn't a patch on a casino like 32Red casino or the well regarded Microgaming software-driven casino, Roxy Palace. Even if you head to "Sky Casino" where the table games are better, it still doesn't quite measure up.
For those players who like slots and live dealer games without the need to download any software (the entire Sky Vegas suite is browser-based, as is the disticntly average mobile casino they offer but then again, most mobile casinos are a bit crap IMO) then Sky Vegas's games offering can't really be ignored. The customer service is generally pretty good, payouts are fast and they have a good choice of land-based games. So let me dwell on that in some more detail...
GamesSky Vegas has slots from IGT (Cleopatra, Pharaoh's Fortune, Kitty Glitter & Cats, Diamond Queen etc) and Novomatic (Book Of Ra, Lucky Lady's Charm, Katana and Dolphin's Pearl etc. which are also available at MyBet casino) and these complement nicely some other games like Rainbow Riches and Bar-X and provide a really good choice for slots players coming from land-based casinos. As I write, Sky Vegas doesn't have the popular range of Diversity machines from Atronic (because they aren't online yet) althoigh they have added WMS games to their portfolio. Playtech games can be found on Sky Casino but the slots aren't that great: the casino is more for table games and that is where I hit my major win problem (explained below).
As for live dealer play, Sky Vegas' live casino is relatively new and offers up the games you'd expect to find in any live online casino right now: roulette, blackjack and baccarat with the additional bonus of live casino hold'em when you get bored.
Two Major Issues!The reason I no longer play at Sky Vegas is down to 2 issues that destroyed my trust in them. Firstly, in 2014 a huge win went missing (more on that in a mo) and secondly, Sky's marketing arm made amendments to terms & Conditions that were backdated to effectively render the previous agreements useless. It worries me thet they obviosuly feel that they can just retroactively change T&Cs and tell customers to accept the consequences. But anyway, on to that missing win ...
I was playing the slot "Great Blue" and hit a massive free spins hit awarding £12,000! Only it didn't credit my balance. I contacted support who went off and checked the logs, and went off to investigate.
Initially I was worried because the game logs (accessible to the player) didn't show the big win at all. But after a few days, Sky came back to acknowledge that the admin logs showed that I had won the amount I claimed. Eventually, 10 days or so after the malfunction, Sky phoned me up to say they found the issue and credited back my win along with a £500 goodwill gesture.
That was good but I wanted assurances this wouldn't happen again and the best I could get was that " to the best of our knowledge" it was cleared but they didn't sound condfident. I wonder how many other players have lost wins and not even noticed! So consequently, I haven't played at Sky Vegas or Sky Casino since.
Loyalty SchemeThis is an area where Sky Vegas casino isn't particularly strong if I'm honest. A number of the other casinos reviewed here offer better loyalty rewards ongoing than Sky but to be fair, there is the odd bonus and when it does come, the attached strings aren't as strict as at other online casinos so I guess it's swings and roundabouts.
As someone who doesn't normally play with a bonus anyway (because of the wagering requirements restricting cashout opportunities) it doesn't overly bother me although high rollers would probably appreciate the odd nos-trings bung every now again like you might get at somewhere like River Belle casino or on mobile at Royal Vegas. But there you go - you don't get land-based slot games at those two like you do at Sky Vegas although the live dealer casino offering is similar.
Depositing & WithdrawingSky Vegas casino's payouts, particularly to punters with a UK bank account, are standout! I've never had to wait more than 2 working days for a Sky cashout to reach my Natwest bank account and unlike some casinos, there is no reverse pending time to wait through either.
Deposit options at Sky Vegas are a bit limited though and it tends to be the more traditional methods + eWallets like Neteller which you have to use. Plus, you have to withdraw to the method you used to deposit due to UK gambling commission money-laundering regulations (Sky Vegas is licenced in Alderney which is very strict on this too but an Alderney licence is also good news for player assurance).
ConclusionIf you want a selection of land-based slots or live dealer games then Sky Vegas is a good option if you aren't too worried about the eroor I encountered above. If you are, then maybe somewhere like Paddy Power Games will give you similar options or likewise at BetVictor casino.
If you spend a lot of time playing single player card games then there are better options as far as depth of choice goes but overall Sky is pretty good.
* Global average cashout and reverse times are compiled using data submitted by 9 real-money players between June 06th 2015 & February 24th 2016. Withdrawal methods used may include debit & credit cards, bank transfers and eWallets.